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We are looking for Closing Managers/Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Competencies:
Great Focus:
•Understands and exceeds guest expectations, needs and requirements
•Displays a sense of urgency with guests
•Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
•Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
•Sets and maintains high standards for self and others, acts as a role model
•Consistently meets or exceeds goals
•Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
•Identifies and resolves issues and problems
•Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
•Develops and maintains relationships with team members
•Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Requirements:
Team Environment:
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Competencies:
Great Focus:
•Understands and exceeds guest expectations, needs and requirements
•Displays a sense of urgency with guests
•Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
•Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
•Sets and maintains high standards for self and others, acts as a role model
•Consistently meets or exceeds goals
•Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
•Identifies and resolves issues and problems
•Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
•Develops and maintains relationships with team members
•Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Requirements:
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Team Environment:
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
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